Data protection notice & privacy policy

This Data Protection Notice and Privacy Policy describes in greater detail the privacy practices of Taxpedited Pte. Ltd.

Last updated on February 10, 2025

• This Data Protection Notice (“Notice”) sets out the basis by which Taxpedited Pte. Ltd. (“Taxpedited”, “we”, “us” and/or “our”) may collect, use, disclose or otherwise process the personal data of our customers.
• Taxpedited is committed to protecting the privacy of its online visitors and customers. We comply with the Personal Data Protection Act (PDPA) to ensure the responsible handling of your personal information.
• This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.

1. Definitions

Wherever we talk about Personal Data below, we mean any information that can either itself identify you as an individual (“Personally Identifying Information”) or that can be connected to you indirectly by linking it to Personally Identifying Information. Taxpedited also processes anonymous data, aggregated or not, to analyse and produce statistics related to the habits, usage patterns, and demographics of customers as a group or as individuals. Such anonymous data does not allow the identification of the customers to which it relates. Taxpedited may share anonymous data, aggregated or not, with third parties.

2. Why Taxpedited Collects and Processes Data

Taxpedited collects and processes Personal Data for the following reasons:

• where it is necessary for the performance of our agreement with you to provide a full-featured service and deliver associated Content and Services;
• where it is necessary for compliance with legal obligations that we are subject to (e.g. our obligations to keep certain information under tax laws);
• where it is necessary for the purposes of the legitimate and legal interests of Taxpedited or a third party (e.g. the interests of our other customers), except where such interests are overridden by your prevailing legitimate interests and rights; or
• where you have given consent to it.

These reasons for collecting and processing Personal Data determine and limit what Personal Data we collect and how we use it (section 3. below), how long we store it (section 4. below), and who has access to it (section 5. below) and what rights and other control mechanisms are available to you as a user (section 6. below).

3. The Types and Sources of Data We Collect

3.1 Basic Account Data

When setting up an Account, Taxpedited will collect your email address. You are also required to choose a password. The provision of this information is necessary to register a Taxpedited User Account. During the setup of your account, the account is automatically assigned a number that is later used to reference your user account without directly exposing Personally Identifying Information about you.

3.2 Transaction and Payment Data

To make a transaction on Taxpedited (e.g. to pay for services), you may need to provide payment data to Taxpedited to enable the transaction. If you pay by credit card, you need to provide typical credit card information (name, address, credit card number, expiration date and security code) to Taxpedited, which Taxpedited will process and transmit to the payment service provider of your choice to enable the transaction and perform anti-fraud checks. Likewise, Taxpedited will receive data from your payment service provider for the same reasons.

3.3 Other Data You Explicitly Submit

We will collect and process Personal Data whenever you explicitly provide it to us. This data includes:

• Information that you post, comment or follow in any of our Content and Services;
• Information sent through communication channels such as chat, email and mobile;
• Information you provide when you request information or support from us or purchase Content and Services from us, including information necessary to process your orders with the relevant payment merchant
• Information you provide to us when participating in surveys

3.4 Your Use of the Website

We collect a variety of information through your general interaction with the website. Personal Data we collect may include but is not limited to, browser and device information, data collected through automated electronic interactions and application usage data.

3.5 Tracking Data and Cookies

We use “Cookies”, which are text files placed on your computer, and similar technologies (e.g. web beacons, pixels, ad tags and device identifiers) to help us analyse how users use our services, as well as to improve the services we are offering, to improve marketing, analytics or website functionality. The use of Cookies is standard on the internet. Although most web browsers automatically accept cookies, the decision of whether to accept them or not is yours. You may adjust your browser settings to prevent the reception of cookies, or to provide a notification whenever a cookie is sent to you.

3.6 Information Required to Detect Violations

We collect certain data that is required for our detection, investigation and prevention of fraud, cheating and other violations of the applicable laws (“Violations”). This data is used only for detection, investigation, prevention and, where applicable, acting on such Violations and stored only for the minimum amount of time needed for this purpose. If the data indicates that a Violation has occurred, we will further store the data for the establishment, exercise or defence of legal claims during the applicable statute of limitations or until a legal case related to it has been resolved. Please note that the specific data stored for this purpose may not be disclosed to you if the disclosure will compromise the mechanism through which we detect, investigate and prevent such Violations.

4. How Long We Store Data

We will only store your information as long as necessary to fulfil the purposes for which the information is collected and processed or — where the applicable law provides for longer storage and retention period — for the storage and retention period required by law. After that, your Personal Data will be deleted, blocked or anonymized, as provided by applicable law.

In particular:

• If you terminate your User Account, your Personal Data will be marked for deletion except to the degree legal requirements or other prevailing legitimate purposes dictate a longer storage.
• Please note that Taxpedited is required to retain certain transactional data under statutory commercial and tax law for a period of up to ten (10) years.

5. Who Has Access to Data

Taxpedited does not sell Personal Data. However, we may share or provide access to each of the categories of Personal Data we collect as necessary for the following business purposes.

5.1 Taxpedited and its subsidiaries may share your Personal Data with each other and use it to the degree necessary to achieve the purposes listed in section 2 above. In the event of a reorganization, sale or merger we may transfer Personal Data to the relevant third party subject to applicable laws.

5.2 We may also share your Personal Data with our third-party service providers that provide customer support services in connection with goods, Content and Services distributed via Taxpedited. Your Personal Data will be used in accordance with this Privacy Policy and only as far as this is necessary for performing customer support services.

5.3 In accordance with internet standards, we may also share certain information (including your IP address and the identification of Taxpedited content you wish to access) with our third-party network providers that provide content delivery network services and game server services in connection with Taxpedited.

6. Deemed Consent by Notification

6.1 We may collect or use your personal data, or disclose existing personal data for secondary purposes that differ from the primary purpose which it had originally collected for pursuant to clauses 5 and 6. If Taxpedited intends to rely on deemed consent by notification for such secondary purposes, Taxpedited will notify you of the proposed collection, use or disclosure of personal data through the appropriate mode(s) of communication.

6.2 In particular, we may rely on deemed consent by notification to collect, use or disclose your personal data for research and development of a product or fulfilment of a contract.

6.3 Before relying on deemed consent by notification, Taxpedited will assess and determine that the collection, use and disclosure of the personal data will not likely have an adverse effect on you.

6.4 You will be given a reasonable period to inform us if you wish to opt out of the collection, use and disclosure of your personal data for such purposes.

6.5 After the lapse of the opt-out period, you may notify us that you no longer wish to consent to the purposes for which your consent was deemed by notification by withdrawing your consent for the collection, use or disclosure of your personal data in relation to those purposes.

6.6 Your Rights and Control Mechanisms. The data protection laws of PDPA grant their residents certain rights in relation to their Personal Data. Take note of the following rights in relation to your Personal Data:

• Right of Access

  The right to be informed of and request access to the Personal Data that we process about you. This will enable you to check what Personal Data we are processing and whether the processing is lawful.

  We will respond to your access request as soon as reasonably possible. Should we not be able to respond to your access request within 30 days after receiving your access request, we will inform you in writing via email within 30 days of the time by which we will be able to respond to your request. If the request affects the rights and freedoms of others or is manifestly unfounded or excessive, we reserve the right to charge a reasonable fee (taking into account the administrative costs of providing the information or communication or taking the action requested) or refuse to act on the request. If we are unable to provide you with any personal data requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA or under any other applicable laws).

• Right to Rectification

  The right to request that we amend or update your Personal Data where it is inaccurate or incomplete. Kindly note that while we shall make a reasonable effort to ensure that the Personal Data we collect is accurate and complete, you are responsible for ensuring the accuracy of the Personal Data that you provide to us directly.

  We will respond to your correction request as soon as reasonably possible. Should we not be able to perform the correction request within 30 days after receiving your request, we will inform you in writing via email on the time by which we will be able to perform your correction request. If we are unable to perform a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA or under any other applicable laws).

• Right to Withdrawn Consent

  You have right to withdraw your consent at any time, where consent is the legal basis of the processing of your Personal Data. Kindly note that depending on the nature and scope of your request, we may not be in a position to continue performing our obligations in the course of or in connection with the Event to you.

• Right to Personal Data portability

  The right to request a copy of your Personal Data in machine-readable format and the right to transmit that Personal Data for use in another party’s service.

7. Protection of Personal Data

7.1 To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as a minimised collection of personal data, authentication and access controls (such as good password practices like hashing encryption, need-to-basis for data disclosure, etc.), encryption of data, data anonymisation, up-to-date antivirus protection, regular patching of operating system and other software, web security measures against risks, and security review and testing performed regularly.

7.2 You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

8. Transfers of Personal Data Outside of Singapore

8.1 We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, Taxpedited shall ensure that the transfer of your Personal Data is carried out in accordance with any applicable laws and that appropriate safeguards (e.g. contractual, technical and organizational measures) are put in place before such transfer takes place.

9. Data Protection Officer

9.1 You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner: Email Address: jeremy@taxpedited.com

10. Effect of Notice and Changes to Notice

10.1 This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.

10.2 We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.

11. Miscellaneous

11.0 If any provision of this Policy shall be held to be illegal, void, invalid or unenforceable under the laws of any jurisdiction, the legality, validity and enforceability of the remainder of this Policy in that jurisdiction shall not be affected, and the legality, validity and enforceability of the whole of this Policy in any other jurisdiction shall not be affected.

Nothing in this Policy shall be construed as Taxpedited providing an indemnity to any Customer in relation to any Customer Data or use thereof. Taxpedited expressly excludes liability or any losses which the Customer may suffer on account of Taxpedited’s collection, storage or use of Customer Data in accordance with this Policy. In any event, Taxpedited expressly excludes any liability to the Customer which are in the nature of indirect or consequential losses, special losses, loss of profits, loss of contracts, loss of reputation or goodwill, or other tangential or intangible losses that a Customer may suffer on account of a breach of this Policy by Taxpedited or any of its agents or service providers.